Privacy policy

Privacy Policy

Last updated: May 26, 2026

This Privacy Policy describes how Naya Intimates ("we", "us", or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from nayaintimates.com (the "Site") or otherwise communicate with us.

For purposes of the EU General Data Protection Regulation (GDPR), we are the data controller of your personal information.

1. Personal information we collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to this collectively as "Personal Information".

The Personal Information we may collect includes:

  • Contact details: your name, address, billing address, shipping address, phone number, email address.
  • Order information: products purchased, payment details (processed by our payment provider, not stored by us).
  • Customer support: information you provide when contacting us.
  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, interactions with the Site.

2. How we use your personal information

  • To process your orders, deliver products, and handle returns.
  • To send order confirmations, shipping updates, and customer service communications.
  • To send marketing communications (only with your explicit consent — you can opt out at any time).
  • To detect and prevent fraud.
  • To improve our Site and product offerings.
  • To comply with legal obligations.

3. Cookies and tracking technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and analyze usage. Some cookies are necessary for the Site to function; others (analytics and advertising) require your consent and can be managed via the cookie banner on first visit.

Third-party services we use that may set cookies:

  • Shopify — e-commerce platform
  • Meta (Facebook/Instagram) Pixel — advertising
  • Google Analytics — site analytics
  • Klaviyo (if applicable) — email marketing

4. Sharing your personal information

We share your Personal Information with service providers who help us operate our business, including:

  • Shopify (e-commerce platform and order processing)
  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping carriers (DHL, DPD, local couriers)
  • Fulfillment partners and dropshipping suppliers (limited to shipping address and order details)
  • Marketing and analytics providers (only with consent)

We never sell your Personal Information to third parties for their own marketing purposes.

5. International data transfers

Naya Intimates is operated by [LLC NAME], a Limited Liability Company registered in the United States. Your Personal Information may be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data receives adequate protection.

6. Your rights under GDPR

If you are located in the European Union, United Kingdom, or European Economic Area, you have the following rights:

  • Right of access — request a copy of your Personal Information
  • Right of rectification — correct inaccurate information
  • Right of erasure — request deletion of your Personal Information
  • Right of restriction — limit how we use your information
  • Right of portability — receive your data in a portable format
  • Right to object — object to certain processing, including marketing
  • Right to withdraw consent — at any time, for processing based on consent
  • Right to lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@nayaintimates.com. We will respond within 30 days.

7. Data retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order records (typically 7 years for tax and accounting purposes), unless a longer retention period is required by law.

8. Security

We implement appropriate technical and organizational measures to protect your Personal Information. Payment information is processed by PCI-compliant providers and never stored on our servers.

9. Children's privacy

The Site is not intended for individuals under 18. We do not knowingly collect Personal Information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact us

For privacy-related inquiries or to exercise your rights, contact us at:

NUVEA LLC
Email: hello@nayaintimates.com